Shipping Policy
Welcome to Grafiteezstore.com!
We are committed to delivering a smooth and reliable shopping experience. Every order is carefully handled, securely packed, and shipped using trusted delivery partners.
Order Processing & Delivery
- Orders are processed within 24 hours of confirmation.
- Delivery typically takes 5–6 business days, depending on your location.
- Shipping charges, if applicable, are clearly mentioned at checkout for complete transparency.
Return & Exchange Policy
Thank you for shopping with Grafiteezstore.com. Your satisfaction matters to us. Please review our return and refund guidelines below.
1. Damaged Products
If your order arrives damaged, you are eligible for a refund.
Here’s what you need to do:
Step 1: Inform Us
Contact our support team within 3 days of delivery. Please share:
- Your order number
- Clear photos showing the damage
Step 2: Return the Item
Once verified, we will guide you with return instructions. The product must be couriered back to us securely packed.
Step 3: Refund Process
After we receive and inspect the item, your refund will be processed.
The refund will include:
- Product cost
- Courier charges paid for returning the damaged item
2. Size-Related Concerns
We currently do not provide returns, refunds, or exchanges for size-related issues.
To help you choose correctly, a detailed size chart is available on every product page. We strongly recommend reviewing it before placing your order.
3. Return Procedure (For Eligible Cases)
If your return request is approved (damaged items only), please follow these steps:
- Contact our support team to initiate the request.
- Pack the product safely to avoid further damage during shipping.
- Ship the item using a reliable, trackable courier service.
- Once received, we will inspect the item and notify you about the refund status.
Refunds will be credited to your original payment method within a 7 business days, depending on your bank or payment provider.
Need Help?
For any queries or assistance, feel free to contact us:
📱 WhatsApp: +91 877 914 0118
📧 Email: info@grafiteezstore.com
We’re always happy to help!